Shipping Policy
Everything you need to know about shipping, delivery, and returns for your ERGOT fashion.
Last updated: October 31, 2025
Worldwide Shipping
We ship ERGOT's avant-garde fashion worldwide. Whether you're in Berlin, London, New York, or anywhere else, we'll get your order to you safely and efficiently.
Shipping Costs & Times
Germany
Europe (EU)
United Kingdom
United States
Rest of World
Free Shipping: Orders over €150 to Italy and EU countries qualify for free standard shipping.
Order Processing
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons (holidays, sales), processing may take up to 5 business days.
Order Confirmation
You will receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking information once your order ships.
Custom Orders
Custom or made-to-order items may require additional processing time of 7-14 business days before shipping.
Delivery Information
Shipping Partners
We partner with reliable carriers including DHL, UPS, and local postal services to ensure your ERGOT products reach you safely.
Tracking
All shipments include tracking information. You'll receive an email with your tracking number and carrier details once your order ships.
Delivery Attempt
If you're not available during delivery, the carrier will leave a delivery notice with instructions for pickup or redelivery.
Returns & Exchanges
We want you to love your ERGOT pieces. If you're not completely satisfied, you can return items within 30 days of delivery.
What You Can Return:
- • Unworn items with original tags
- • Items in original packaging
- • Non-personalized products
What You Can't Return:
- • Custom or personalized items
- • Worn or damaged products
- • Items without original tags
Return Process:
Contact Us
Email us within 30 days of delivery to initiate your return
Prepare Package
Pack items in original condition with all tags attached
Ship Back
return at your own expense
Get Refund
Receive your refund within 1-3 business days after inspection
Important Information
Customs & Duties
For international orders outside the EU, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in our shipping costs.
Damaged or Lost Items
If your order arrives damaged or goes missing in transit, please contact us immediately. We'll work with our shipping partners to resolve the issue and ensure you receive your ERGOT pieces.
Address Changes
Once an order ships, we cannot change the delivery address. Please ensure your shipping information is correct before completing your purchase.
Peak Season Delays
During holidays and sale periods, shipping times may be extended due to high volume. We'll notify you of any expected delays via email.
Shipping Questions?
Need help with your order or have questions about shipping? Our team is here to assist you.